Terms and Conditions of Sale
Credit/Debit Cards Accepted
eChecks/Electronic Checks through PayPal
* Make checks and money orders payable to The Cultural Exchange Shop.
* Unless otherwise specified, all amounts are quoted in U.S. funds.
Shipping charges are non-refundable.
Orders delivered to APO/FPO/DPO addresses can only be shipped by USPS.
Be prepared for an increase in shipping time around holidays.
You can only cancel your order if it has not been shipped.
An order tracking number will be sent to the e-mail address received during the order process right before we ship your order.
The Cultural Exchange Shop is required to collect a 5.3% sales tax from Virginia residents.
All orders are subject to acceptance by The Cultural Exchange Shop. Receipt by the Buyer from The Cultural Exchange Shop's order acknowledgment indicates acceptance of Buyer's order subject to the terms set forth herein and the acknowledgment and is final and binding. The order acknowledgment will be considered the final expression of the agreement between the Buyer and The Cultural Exchange Shop and shall be the exclusive expression of the terms thereof, except that the order acknowledgment shall be subject to these terms and conditions. No orders are binding on The Cultural Exchange Shop until execution of the order acknowledgment. In others words that are not straight out of a law textbook, basically, once an order is actually received and can be fulfilled by us, our terms and conditions of sale will apply to the order. Hopefully, that sounds better and more Loving ;)
We are only a retailer. We are not a wholesaler. Therefore, large volume orders may require further verification. Also, we may not be able to fulfill large volume orders, since we are not a wholesaler.
All reasonable requests for order changes will be honored. Any order change accepted after order acknowledgment is subject to our ability to confirm and fulfill the change, and will be subject to a charge for the costs involved in the change depending on the status of the order at the time of the change request.
Back Order and Pre-Order Policy
We charge all orders up front or when an order is submitted and received successfully.
The sale price of any back ordered or pre-ordered product is subject to change. Therefore, when we are finally ready to ship your order, the sale price may have changed from the time you first back ordered or pre-ordered the product. The future sale price of the product will only be charged with your acknowledgment and permission. We will let you know via e-mail if the sale price changes. However, sale price changes are rare and usually result in the sale price going down, rather than going up.
All back orders and pre-orders will be executed in the order in which they where received. Simply, if you are first in line, your order will be processed first.
You can only cancel your order if it has not been shipped.
Merchandise Return Policy
We have a 30-day money back guarantee. However, we will not refund merchandise that has been physically damaged by the customer.
No merchandise can be returned for exchange or refund after 30-days from the delivery date of an item.
There are no restocking fees for returns.
The customer will be responsible for shipping cost in the event of a return of non-defective merchandise. However, if the return is the result of a mistake on our part, the customer will not be responsible for shipping cost. Returns must be shipped with cost or freight prepaid. If we receive a shipment marked freight collect, then the returned package will be refused.
To make returns simple
, you can request a return via e-mail [ here ]
, and we will contact you back with return instructions
or a reason
why the return request is being rejected. We reserve the right to reject or refuse
returns that we had no knowledge of before receiving them.
Non-defective merchandise that has been used or are not in a "resalable" new condition may not be returned for refund. Books and Media cannot be returned for refund.
Returns of non-defective merchandise must be delivered to The Cultural Exchange Shop in good condition. Therefore, please use adequate packaging when returning merchandise to avoid having the return refused.
After we grant and send you the return instructions, your return request will only be valid for 14 days. If we do not receive the merchandise in question before that time, the return request will be rejected.
Upon acceptance, receipt, and fulfillment of your return for refund request, you will receive your money back.
Upon acceptance, receipt, and fulfillment of your return for exchange request, you will receive a replacement.
Alpha Kappa Alpha Sorority, Inc. Merchandise Policy
Buyer acknowledges and agrees that he/she is an Authorized Buyer and is purchasing for a member of Alpha Kappa Alpha Sorority paraphernalia and other goods that bear Alpha Kappa Alpha Sorority's logos, designs, copyrights and trademarks. Buyer understands and agrees that a non-member is not allowed to purchase, own or possess such items except where purchasing such items for the benefit of an active member.
Buyer also acknowledges and agrees that the purchase of Alpha Kappa Alpha Sorority items for any other reason is prohibited. In addition, Buyer acknowledges and agrees that purchasing these item(s) under false pretense authorizes Alpha Kappa Alpha Sorority to immediately (1) remove such items from the internet and social media platforms such as Facebook, twitter, snapchat, ebay, amazon.com, etsy.com and the like (hereinafter collectively "Third Party") and (2) repossess such purchased item(s) from Buyer, and from aforementioned Third Party and their mediums on which Buyer attempts to sell them. Buyer also knowingly waives its right under the First Sale Doctrine to subsequently sell, and attempt to sell, any item(s), bearing a Sorority Mark, individually and through a Third Party or by any other means.
Omega Psi Phi Fraternity, Inc. Merchandise Policy
Buyer acknowledges and agrees that although he/she may purchase paraphernalia and other goods (collectively "Good") bearing Omega Psi Phi Fraternity, Inc. ("OPPF") logos, copyrights and trademarks, that OPPF retains all inherent rights and ownership in the Good and thus they may not be resold or offered for bid on-line or by any other means. Any attempt to do so will result in the forfeiture of the right to possess the Good, automatically empowers OPPF to have the item removed from sell or as a item for bid, and must be immediately surrendered to OPPF.