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Terms and Conditions of Sale

Payment Options

Credit/Debit Cards
Accepted

American Express
Discover
MasterCard
Visa

Checks
Accepted

Cashiers/Certified Checks
eChecks/Electronic Checks

Other
Accepted

Mail Orders
Money Orders
PayPal

Not
Accepted

C.O.D.'s
E-Mail Orders
Phone Orders
Purchase Orders
* Make checks and money orders payable to The Cultural Exchange Shop.
* Unless otherwise specified, all amounts are quoted in U.S. funds.
Shipping Policy
The processing time of each item can vary and is displayed on the product details page.
The delivery/shipping time of and order is estimated and calculated during the checkout process.
Shipping charges are non-refundable.
Orders delivered to APO/FPO/DPO addresses can only be shipped by USPS.
Be prepared for an increase in shipping time around holidays.
You can only cancel your order if it has not been shipped.
An order tracking number will be sent to the e-mail address received during the order process after we ship out your order.
Sales Tax
The Cultural Exchange Shop is required to collect a 6.0% sales tax from Virginia residents.
Order Acceptance
All orders are subject to acceptance by The Cultural Exchange Shop. Receipt by the Buyer from The Cultural Exchange Shop's order acknowledgment indicates acceptance of Buyer's order subject to the terms set forth herein and the acknowledgment and is final and binding. The order acknowledgment will be considered the final expression of the agreement between the Buyer and The Cultural Exchange Shop and shall be the exclusive expression of the terms thereof, except that the order acknowledgment shall be subject to these terms and conditions. No orders are binding on The Cultural Exchange Shop until execution of the order acknowledgment. In others words that are not straight out of a law textbook, basically, once an order is actually received and can be fulfilled by us, our terms and conditions of sale will apply to the order. Hopefully, that sounds better and more Loving ;)
We are only a retailer. We are not a wholesaler. Therefore, large volume orders may require further verification. Also, we may not be able to fulfill large volume orders, since we are not a wholesaler.
Order Changes
All reasonable requests for order changes will be honored. Any order change accepted after order acknowledgment is subject to our ability to confirm and fulfill the change, and will be subject to a charge for the costs involved in the change depending on the status of the order at the time of the change request.
Back Order and Pre-Order Policy
We charge all orders up front or when an order is submitted and received successfully.
The sale price of any back ordered or pre-ordered product is subject to change. Therefore, when we are finally ready to ship your order, the sale price may have changed from the time you first back ordered or pre-ordered the product. The future sale price of the product will only be charged with your acknowledgment and permission. We will let you know via e-mail if the sale price changes. However, sale price changes are rare and usually result in the sale price going down, rather than going up.
All back orders and pre-orders will be executed in the order in which they where received. Simply, if you are first in line, your order will be processed first.
Cancellations
You can only cancel your order if it has not been shipped.
Merchandise Return Policy

At The Cultural Exchange Shop, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a flexible return policy to make the return process as easy and hassle-free as possible. Purchases can be returned for exchange or refund, and there are no restocking fees for returns. Please read the following guidelines carefully to understand our return process.

> Return Policy Guidelines

o Eligible Items

We accept returns for items that are in new, unused, unworn, unwashed condition, with all tags attached, and in their original product packaging. All clothing must also be free from any stains or alterations. We cannot accept returns for items that have been used or damaged.

Also, Books and Media cannot be returned for refund.

o Timeframe

Returns must be initiated within 30 days of receiving the purchase.

o Refund Method

We will issue a refund to the original form of payment. If you paid with a gift card, we will issue a new gift card for the amount of the return.

o Shipping Costs

We offer free shipping on all orders, but if there is a shipping charge on the order and we are at fault, it will be fully refunded. Otherwise, the shipping cost is non-refundable, if applicable.


We reserve the right to refuse any returns that do not comply with the above guidelines.

> Return Process

1: Contact Our Customer Service Team

Please contact our customer service team within 30 days of receiving your order, to initiate a return. You can reach us through our website's [ merchandise return form ].

Also, we extend return times of merchandise purchased for the holidays from October 1st through December 31st to January 31st.

2: Return Authorization

After receiving your request, our customer service team will provide you with a Return Merchandise Authorization (RMA) number and a pre-paid return shipping label. Please include a copy or the original invoice/packing slip inside the return package, if available.

3: Package the Item

Securely pack the item in its original packaging (product packaging not shipment packaging), with all tags attached, and ship it back to us using the provided pre-paid return shipping label.

Please note that we cannot accept returns that are damaged, used, or not in their original product packaging.

4: Processing Time

Once we receive your returned item, our team will inspect it to ensure it meets our return policy guidelines. If everything is in order, we will process your refund within 5 business days or your exchange within the same processing time frame as the original order, unless the item is different. If different, we will let you know the new processing time.

Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.

Typically, refunds should appear on your credit card account within 1 to 3 business days, after initialization. However, if you used a debit card to make your purchase, please allow 2 to 10 business days (usually 2 to 4 business days) for the refund to appear up on your account.


If you have any further questions about our return policy, please contact our customer service team via e-mail [ here ].

Alpha Kappa Alpha Sorority, Inc. Merchandise Policy

Buyer acknowledges, understands and agrees (hereinafter collectively "agrees") that he/she is an Authorized Buyer only if he/she is buying goods bearing Sorority marks and designs for an AKA member's personal use and not for resale. Buyer agrees that a non-member is not allowed to purchase, own, wear or possess such items.

Buyer also agrees that purchasing Sorority goods for any other reason is prohibited and doing so under false pretense authorizes Sorority to immediately (1) remove or cause to be removed the goods from the internet and all social media platforms including, but not limited to: Facebook, Instagram, Tik Tok, Pinterest, Snapchat, YouTube, eBay, Twitter, Craigslist, Amazon, Etsy (hereinafter, "Third Party") and (2) repossess such good(s) from Buyer and any Third Party trying to sell them. Buyer agrees to waive its First Sale Doctrine right to subsequently sell any item(s), bearing a Sorority Mark.

Alpha Phi Alpha Fraternity, Inc. Merchandise Policy

Buyer acknowledges and agrees that he/she is an Authorized Buyer and is purchasing for a member of Alpha Phi Alpha Fraternity, Inc. ("Fraternity") paraphernalia and other goods that bear the Fraternity's logos, designs, copyrights and trademarks ("Fraternity Items"). Buyer understands and agrees that a non-member is not allowed to purchase, own or possess such items except when purchasing such items for the benefit of an active member.

Buyer also acknowledges and agrees that the purchase of Fraternity Items for any other reason is prohibited. In addition, Buyer acknowledges and agrees that purchasing these item(s) under false pretense authorizes the Fraternity to immediately (1) immediately remove such items from the internet, and social media and other platforms such as Facebook, twitter, snapchat, eBay, amazon.com, etsy.com, Pinterest and the like (hereinafter collectively "Third Party"); and (2) confiscate such purchased item(s) from Buyer, and from the aforementioned Third Party and their mediums on which Buyer attempts to sell them. Buyer also knowingly waives its right under the First Sale Doctrine to subsequently sell, and attempt to sell, any item(s) bearing a Fraternity Mark, individually and through a Third Party or by any other means.

Omega Psi Phi Fraternity, Inc. Merchandise Policy
Buyer acknowledges and agrees that although he/she may purchase paraphernalia and other goods (collectively "Good") bearing Omega Psi Phi Fraternity, Inc. ("OPPF") logos, copyrights and trademarks, that OPPF retains all inherent rights and ownership in the Good and thus they may not be resold or offered for bid on-line or by any other means. Any attempt to do so will result in the forfeiture of the right to possess the Good, automatically empowers OPPF to have the item removed from sell or as a item for bid, and must be immediately surrendered to OPPF.
Site Conditions of Use
This site and its layout, logos, graphics, other manufacturers logos, and product images are protected by copyright law. Please do not use them unlawfully or without written permission from The Cultural Exchange Shop or by the specified owner.
Privacy Policy / Customer Confidentiality
Do not worry, the information we receive will only be used for order/notification related purposes. Customer information will be deleted after three years of inactivity from our system in order to make sure full confidentiality is kept.

No information collected by us will be rented, sold, or given to any other party for any other reason whatsoever.
Payment Types Accepted