At The Cultural Exchange Shop, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a flexible return policy to make the return process as easy and hassle-free as possible. Purchases can be returned for exchange or refund, and there are no restocking fees for returns. Please read the following guidelines carefully to understand our return process.
We accept returns for items that are in new, unused, unworn, unwashed condition, with all tags attached, and in their original product packaging. All clothing must also be free from any stains or alterations. We cannot accept returns for items that have been used or damaged.
Also, Books and Media cannot be returned for refund.
Returns must be initiated within 30 days of receiving the purchase.
We will issue a refund to the original form of payment. If you paid with a gift card, we will issue a new gift card for the amount of the return.
We offer free shipping on all orders, but if there is a shipping charge on the order and we are at fault, it will be fully refunded. Otherwise, the shipping cost is non-refundable, if applicable.
We reserve the right to refuse any returns that do not comply with the above guidelines.
Please contact our customer service team within 30 days of receiving your order, to initiate a return. You can reach us through our website's [ merchandise return form ].
Also, we extend return times of merchandise purchased for the holidays from October 1st through December 31st to January 31st.
After receiving your request, our customer service team will provide you with a Return Merchandise Authorization (RMA) number and a pre-paid return shipping label. Please include a copy or the original invoice/packing slip inside the return package, if available.
Securely pack the item in its original packaging (product packaging not shipment packaging), with all tags attached, and ship it back to us using the provided pre-paid return shipping label.
Please note that we cannot accept returns that are damaged, used, or not in their original product packaging.
Once we receive your returned item, our team will inspect it to ensure it meets our return policy guidelines. If everything is in order, we will process your refund within 5 business days or your exchange within the same processing time frame as the original order, unless the item is different. If different, we will let you know the new processing time.
Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
Typically, refunds should appear on your credit card account within 1 to 3 business days, after initialization. However, if you used a debit card to make your purchase, please allow 2 to 10 business days (usually 2 to 4 business days) for the refund to appear up on your account.
If you have any further questions about our return policy, please contact our customer service team via e-mail [ here ].
Buyer acknowledges, understands and agrees (hereinafter collectively "agrees") that he/she is an Authorized Buyer only if he/she is buying goods bearing Sorority marks and designs for an AKA member's personal use and not for resale. Buyer agrees that a non-member is not allowed to purchase, own, wear or possess such items.
Buyer also agrees that purchasing Sorority goods for any other reason is prohibited and doing so under false pretense authorizes Sorority to immediately (1) remove or cause to be removed the goods from the internet and all social media platforms including, but not limited to: Facebook, Instagram, Tik Tok, Pinterest, Snapchat, YouTube, eBay, Twitter, Craigslist, Amazon, Etsy (hereinafter, "Third Party") and (2) repossess such good(s) from Buyer and any Third Party trying to sell them. Buyer agrees to waive its First Sale Doctrine right to subsequently sell any item(s), bearing a Sorority Mark.
Buyer acknowledges and agrees that he/she is purchasing paraphernalia and other goods (collectively "Goods") that bears Alpha Phi Alpha Fraternity, Inc. ("Fraternity") logos, copyrights and trademarks for a member of the Fraternity. Buyer understands and agrees that a non-member is not supposed to purchase, own or possess such items except I may purchase such items for the benefit of an active member, and as a condition to being allowed to purchase such Goods, he/she agrees that Fraternity retains all rights and ownership in the underlying Goods that bear Fraternity logos, designs, copyrights and trademarks. Thus, such Goods may not be resold by Buyer directly or indirectly; on-line via a third-party (including but not limited to ebay.com, amazon.com, etsy.com, pinterest etc…) or by any other means. Any attempt to do so will result in the forfeiture of the Buyer's right to possess the Goods; the immediate vesting of the Fraternity right to possess the Goods; and acknowledgement to third party(ies) that the Fraternity has the immediate right to remove such items bearing the Fraternity Marks and the subsequent surrender of the Goods to the Fraternity.