At The Cultural Exchange Shop, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a flexible return policy to make the return process as easy and hassle-free as possible. Purchases can be returned for exchange or refund, and there are no restocking fees for returns. Please read the following guidelines carefully to understand our return process.
We accept returns for items that are in new, unused, unworn, unwashed condition, with all tags attached, and in their original product packaging. All clothing must also be free from any stains or alterations. We cannot accept returns for items that have been used or damaged.
Also, Books and Media cannot be returned for refund.
Returns must be initiated within 30 days of receiving the purchase.
We will issue a refund to the original form of payment. If you paid with a gift card, we will issue a new gift card for the amount of the return.
We offer free shipping on all orders, but if there is a shipping charge on the order and we are at fault, it will be fully refunded. Otherwise, the shipping cost is non-refundable, if applicable.
We reserve the right to refuse any returns that do not comply with the above guidelines.
Please contact our customer service team within 30 days of receiving your order, to initiate a return. You can reach us through the merchandise return form below.
Also, we extend return times of merchandise purchased for the holidays from October 1st through December 31st to January 31st.
After receiving your request, our customer service team will provide you with a Return Merchandise Authorization (RMA) number and a pre-paid return shipping label. Please include a copy or the original invoice/packing slip inside the return package, if available.
Securely pack the item in its original packaging (product packaging not shipment packaging), with all tags attached, and ship it back to us using the provided pre-paid return shipping label.
Please note that we cannot accept returns that are damaged, used, or not in their original product packaging.
Once we receive your returned item, our team will inspect it to ensure it meets our return policy guidelines. If everything is in order, we will process your refund within 5 business days or your exchange within the same processing time frame as the original order, unless the item is different. If different, we will let you know the new processing time.
Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
Typically, refunds should appear on your credit card account within 1 to 3 business days, after initialization. However, if you used a debit card to make your purchase, please allow 2 to 10 business days (usually 2 to 4 business days) for the refund to appear up on your account.
If you have any further questions about our return policy, please contact our customer service team via e-mail [ here ].