| Terms and Conditions of Sale |
| |
| ::: |
Unless otherwise specified, all amounts are quoted in U.S. funds. |
|
| |
| Payment Options |
| |
| Credit/Debit Cards Accepted |
Checks Accepted |
Other Accepted |
Not Accepted |
| |
| Visa |
Cashiers/Certified Checks |
PayPal |
C.O.D.'s |
| MasterCard |
eChecks or Electronic Checks through PayPal |
Money Orders |
Purchase Orders |
| American Express |
Mail Orders |
E-Mail Orders |
| Discover |
Phone Orders |
Non-Cashiers/Non-Certified Checks |
| |
Gift Cards |
| |
| *** Make checks and money orders payable to The Cultural Exchange |
| |
| Shipping Policy |
| |
| :: Shipping charges are non-refundable. |
| |
| :: Orders delivered to APO/FPO addresses can only be shipped by USPS. |
| |
| :: Be prepared for an increase in shipping time around holidays. |
| |
| :: You can only cancel your order if it has not been shipped. |
| |
| :: An order tracking number will be sent to the e-mail address received during the order process after we ship your order. |
| |
| Sales Tax |
| |
| The Cultural Exchange is required to collect a 5.0% sales tax from Virginia residents. |
| |
| Order Acceptance |
| |
| :: All orders are subject to acceptance by The Cultural Exchange. Receipt by Buyer from The Cultural Exchange's order acknowledgement indicates acceptance of Buyer's order subject to the terms set forth herein and the acknowledgement and is final and binding. The order acknowledgement will be considered the final expression of the agreement between the Buyer and The Cultural Exchange and shall be the exclusive expression of the terms thereof, except that the order acknowledgement shall be subject to these terms and conditions. No orders are binding on The Cultural Exchange until execution of the order acknowledgement. |
| |
| :: Currently, we are only a retailer. We are not a wholesaler. Therefore, large volume orders may require further verification. Also, we may not be able to fulfill large volume orders, since we are not a wholesaler. |
| |
| Order Changes |
| |
| All reasonable requests for changes will be honored. Any order change accepted after order acknowledgement is subject to our ability to confirm and will be subject to a charge for materials and other costs involved in the change depending on the status of the order at the time of the change request. |
| |
| Back Order and Pre-Order Policy |
| |
| :: You will not be charged to make back orders or pre-orders until your order has shipped, unless you select PayPal for payment. |
| |
| :: The sale price and/or shipping cost of any back ordered or pre-ordered product is subject to change. Therefore, when we finally ship out your order, the price and/or shipping cost may have changed from the time you first back ordered or pre-ordered the product. You will be charged for the future price and/or shipping cost of the product when we ship out your order and not for the price you currently see now on our site. We will try to keep prices the same, but sometimes we get misquoted prices and shipping weights from our suppliers, which force us to increase the price and shipping cost when the item arrives. |
| |
| :: All back orders and pre-orders will be executed in the order in which they where received. Simply, if you are first on the list, your order will be processed first. |
| |
| Cancellations |
| |
| :: You can only cancel your order if it has not been shipped. |
| |
| Merchandise Return Policy |
| |
| :: We have a 15-day money back guarantee. However, we will not refund products that have been physically damaged by the customer. |
| |
| :: No merchandise can be returned for refund after 15-days from the delivery date of an item. |
| |
| :: No merchandise can be returned for exchange after 30-days from the delivery date of an item. |
| |
| :: The Cultural Exchange charges customers a 15% restocking fee for non-defective returns for refund. |
| |
| :: The customer will be responsible for shipment cost in the event of a return. Returns must be shipped freight prepaid. If we receive a shipment marked freight collect, then the return request will be rejected. |
| |
| :: In the event of an order error, if the mistake lies with the customer, we will charge the customer for the shipment of the replacement. Basically, it's like placing another order. |
| |
| :: A Return Merchandise Authorization (RMA) number must be obtained from The Cultural Exchange before returning any product. We will send you a valid RMA number after we accept your RMA request. If a valid RMA number is not marked on the shipping label, the product will be refused. |
| |
| :: Only products that are in new condition, unused, and in the original unopened box, will be considered for refund. |
| |
| :: Products that have been used or are not in a "resalable" new condition may not be returned for refund. Books, Media, and items On Sale cannot be returned for refund. |
| |
| :: Make sure you keep everything that you received in your order, like original packaging and any invoices (if available), in the case you have to return a product. Failure to do so could result in a rejection of your return request. |
| |
| :: It is the customer's responsibility to save the original retail packing, otherwise the customer may be charged for packaging. |
| |
| :: Returns must be shipped or delivered to The Cultural Exchange in good condition, with the assigned RMA number clearly visible on the shipping label outside of the box. |
| |
| :: In some cases, returns for replacement will be done with cross-shipments. If this is the case, we will ship you the replacement once we verify your RMA request. We will charge your account for the replacement and then issue a credit back to your account once we receive the item being returned. |
| |
| :: After we grant you an RMA, your RMA Number will only be valid for 14 days. If we do not receive the product in question before that time, the return request will be rejected. |
| |
| :: Upon acceptance of your refund request and the fulfillment of your RMA, you will receive your money back. Upon acceptance of your return request you will receive a replacement. |
| |
| :: Any product determined to be defective or damaged must be reported within 7 days of the delivery date. |
| |
| :: Any product determined to be damaged during shipment must be reported within 48 hours of the delivery date. |
| |
| Volume Discount Order Policy |
| |
| :: We are only a retailer and do not sell via wholesale, but we do offer volume order discount pricing. <> Volume Order Discount Terms & Conditions - $500.00 Minimum Order = 20% Off All Retail Prices
- Free Ground Shipping (Domestic US Orders Only)
- Minimum Item Order Quantity = 2
- To avoid sales tax (VA Only), fax in a valid Virginia Sales Tax Certificate to 1-817-796-2291.
- No Checks Accepted
- Most volume orders require us to special order items, which may lengthen order processing times by up to 30 business days or more.
- Volume orders may require further verification.
|
| |
| |
| Questions concerning The Cultural Exchange's warranty, refund, and return procedures should be directed [ here ]. |
