The Cultural Exchange Shop ::: Apparel & Gifts

THE CULTURAL EXCHANGE SHOP ::: APPAREL & GIFTS

Store Phone :: Closed = (804) 861-3751	Our Time = 5:21 am
Office Phone :: Closed = Toll-Free: 1-800-336-2719 \| Local: (804) 796-2291	Contact Us

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:: Help

:: Help Search ::

:: Do You Combine Shipping Cost?

In terms of combining shipping cost, we do have a flat rate shipping system that rewards our customers who by more than 1 item.

For example, in one of our weight classes, the shipping cost is $6.00 for the first item and $1.25 for each additional item.

To view how we calculate shipping, click [ here ].

:: Do You Offer or Sell at Wholesale Prices?

We are not a wholesaler, but we do offer volume order discount pricing.

<> Volume Order Discount Terms & Conditions

$250.00 Minimum Order
25% Off All Retail Prices
12 Piece Minimum Order (You can mix and match to get 12 pieces)
To avoid sales tax (VA Only), fax in a valid Virginia Sales Tax Certificate to 1-817-796-2291.
No Checks Accepted
No Returns for Refund
Free Shipping Rules Do Not Apply
Most volume orders require us to special order items, which may lengthen order fulfillment times by up to 4 weeks.
Volume orders may require further verification.
Call our office at 1-800-336-2719 or locally (804) 796-2291 to place volume discount orders.

:: Do you ship to addresses that are different than my billing address?

If you are paying via credit card, both the billing address and the shipping address must be on file with your credit card bank before we can ship out your order, due to security reasons.

If you are paying via PayPal, we only ship to the address that is verified with PayPal.

<> Also, you could send us all of the following information via fax [ 1-817-796-2291 ] to authorize your shipping address:

Copy of front and back of the credit card
Copy of front of the Driver's License or a state issued picture ID of the credit card owner
A statement reading, "I authorize The Cultural Exchange to ship my order to the following shipping address.” Put the billing address and the Order ID number underneath the shipping address.
A handwritten signature from the credit card owner

:: International Shipping?

I'm sorry, currently we will only ship and sell to customers who live in US territories, which includes United States Military addresses.

:: Order Tracking?

If you registered for a customer account with us, just log into your customer account [ here ] to track your shipment.

Tracking information will also be e-mailed to you when your order is shipped.

:: Price Guarantees or Price Matching?

I'm sorry, but we don't offer any price guarantees.

Also, we don't offer any price matching.

:: Shipping to P.O. Box or APO/FPO Addresses?

Yes, we ship to P.O. Box, APO, and FPO addresses.

Click [ here ] if cannot find the help topic your looking for.

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