| :: Help Search |
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| :: Do You Combine Shipping Cost? |
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| In terms of combining shipping cost, we base our shipping cost from the weight of the total order. Therefore, our customers are rewarded for buying more than one item, since the shipping cost is discounted as the weight goes up for each order. |
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| :: Do You Offer or Sell at Wholesale Prices? |
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| We are only a retailer and do not sell via wholesale, but we do offer volume order discount pricing. <> Volume Order Discount Terms & Conditions - $500.00 Minimum Order = 20% Off All Retail Prices
- 12 Piece Minimum Order (You can mix and match to get 12 pieces)
- To avoid sales tax (VA Only), fax in a valid Virginia Sales Tax Certificate to 1-817-796-2291.
- No Checks Accepted
- No Returns for Refund
- Free Shipping Rules Do Not Apply
- Most volume orders require us to special order items, which may lengthen order processing times by up to 6 weeks.
- Volume orders may require further verification.
- Call our office at 1-800-336-2719 or locally at (804) 796-2291 to place volume discount orders.
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| :: Do you ship to addresses that are different than my billing address? |
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| If you are paying via credit card, both the billing address and the shipping address must be on file with your credit card bank before we can ship out your order, due to security reasons.
If you are paying via PayPal, we only ship to the address that is verified with PayPal. <> Also, you could send us all of the following information via fax [ 1-817-796-2291 ] to authorize your shipping address: - Copy of front and back of the credit card
- Copy of front of the Driver's License or a state issued picture ID of the credit card owner
- A statement reading, "I authorize The Cultural Exchange to ship my order to the following shipping address." Put the billing address and the Order ID number underneath the shipping address.
- A handwritten signature from the credit card owner
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| :: International Shipping? |
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| Yes, we ship worldwide to all countries on our main website and on our eBay Store below: http://stores.ebay.com/The-Cultural-Exchange-Shop |
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| :: Order Tracking? |
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| If you registered for a customer account with us, just log into your customer account [ here ] to track your shipment. Tracking information will also be e-mailed to you when your order is shipped. |
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| :: Price Guarantees or Price Matching? |
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| I'm sorry, but we don't offer any price guarantees. Also, we don't offer any price matching. |
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| :: Shipping to P.O. Box or APO/FPO Addresses? |
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| Yes, we ship to P.O. Box, APO, FPO, and DPO addresses. |
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